I just wanted to say that you did a great job on this order. Couldn't ask for better service, As Arnold says "I'll be back" Thanks.
John C.- NY
OMG! Don is responsible for saving my much loved Harman pellet stove! Finding no local West Coast person to work on this type of stove, I randomly called East Coast Hearth. Don answered the call (no phone tree!) led me through diagnostics, (failed combustion motor), sent me the right replacement and helped me with installation. All with a friendly, timely, can-do attitude. I saved money by not buying parts I did not need. I came away with a great sense of satisfaction at being able to complete this job and gratitude that helpful, kind people like Don exist in the world. Now my family and I are cozy once again! Thank you."
"Living in New Zealand, and having an American Pellet burner makes it difficult to find parts. Don has been so good over the past couple of years. There is no place like this here in New Zealand. Thanks Don for your help and kindness.
-Linda D.- New Zealand
My stove has not ran this quiet in years!
Happy customer.
"I want to thank you for the effort you put into my order so I could receive it as soon as possible. The part was there waiting for me. It worked perfectly and saved my Thanksgiving holiday from being held in an ice cold house. I will definitely order from you again and will recommend your company to others."
-Sal S.
Just a quick thank you. Item arrived quickly and was an affordable price. You will be my future go to company for further pellet stove parts.
Happy Holidays
Bill R.- NH
"Thank you so much for the fast service. We have gotten other parts from you that all worked fine & came quickly."
"We bought this stove second hand 3 years ago & have replaced many parts that came from you. The stove is in our basement & heats that & the whole rest of the house also.
We are in our 80's so really appreciate your good service"
- Sincerely, Dorothy
"Thanks for your help. This is our first heating season with a re-purposed pellet stove. We're happy to support our local businesses, and are glad you're here!"
- Ray Suffield, CT
"I got the right convection blower for my Magnum Baby CountrySide at the best price from East Coast Hearth! Now my home is warm and cozy again."
-Mike S. - Salem, NH
"Thank you so much for the help and quick service sending the burn pot to my home"
-Patricia H.- NY
East Coast Hearth holds a 100% positive recommendation score across initial user ratings, with customers highlighting helpful customer support, fast shipping for replacement parts, and reliable local service.
Customer Feedback and Services
Parts and Shipping: Customers note quick order turnaround for hard-to-find pellet stove components like blowers and burn pots.
Local Support: Operating out of Salem, New Hampshire, they provide regional service options alongside national parts shipping for biomass and pellet heating systems.
Overall Standing: Available feedback points to responsive communication and correct item matching for brands like Enviro and Breckwell.
East Coast Hearth generally receives positive customer feedback, and maintains a strong reputation for service and product quality.
Overview of Complaints
East Coast Hearth, based in Salem, NH, The company has a Big customer satisfaction rating, with an overall score of 4.4/5 based on reviews, reflecting positive experiences with product quality, service, and support Customer Experiences
Many customers praise East Coast Hearth for:
Prompt and friendly service, often highlighting direct communication without automated phone trees
Expert guidance and troubleshooting, especially for pellet stoves and hard-to-find parts
Affordable pricing and competitive discounts, making it a cost-effective option for stove parts and accessories
Wide product selection, including stoves, venting systems, augers, blowers, igniters, and control panels from well-known brands
Local delivery and installation services in NH, ME, MA, RI, and VT, with some shipping available across the U.S. and Canada
East Coast Hearth is consistently recognized for reliable service and product support. Complaints about East Coast Hearth are relatively rare and often resolved promptly, contributing to its strong reputation.
Conclusion
Overall, East Coast Hearth maintains a positive reputation, particularly praised for customer service, product quality, and technical support. While minor issues may arise, especially in older homes, the company is generally considered trustworthy and responsive, making it a reliable choice for pellet stove parts, installation, and maintenance
